Japan National Orchestra Co., Ltd. (hereafter also referred to as "JNO", "we", "our" or "us") processes personal information or personal data of customers, business partners, employees, and other persons who are related to our business (hereafter referred to as “person”, “you" or "your") in accordance with the following privacy policy.
Any revisions to our privacy policy will be announced on this page.
1. Definition of Personal Information
Personal information in this privacy policy refers to personal information as defined in Article 2.1 of the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003; hereinafter referred to as the "Personal Information Protection Act").
2. Acquisition of Personal Information
When acquiring personal information, we will clearly state the purpose of use and will acquire the information in a lawful and fair manner.
3. Management of Personal Information
- 1) We will comply with the Personal Information Protection Act, the various guidelines and policies stipulated in this law.
- 2) We will take necessary and appropriate measures for the safe management of personal information, including internal management and supervision, employee training, and supervision of contractors to prevent leakage, loss, or damage of personal information.
- 3) We will acquire personal information and use the acquired information to the extent necessary for the purposes set forth in this policy. If we intend to use personal information beyond the scope of the purposes set forth in this policy, we will obtain prior consent from you in an adequate manner.
- 4) We will appropriately manage personal information in accordance with the security control measures set forth in this policy to prevent leakage, loss, falsification, etc. of personal information.
4. Purpose of Use of Personal Information
We will use personal information for the following purposes.
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1) In case of personal information of buyers of tickets and merchandise, members of "Solistiade Premium" and "Solistiade Regular", and inquirers
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a) Provision of JNO products and services & conducting related correspondence
Including purposes such as:
- ・Membership admission and withdrawal procedures
- ・Ticket reservations, management, and shipping
- ・Shipping of merchandise
- ・Provision and operation of video and LIVE streaming services
- ・Schedule coordination and management of lessons and lectures
- ・Provision and operation of fan meetings and online salons
- ・Shipment of membership benefits (membership cards, newsletters, birthday cards, etc.)
- ・Checking of payment status of our products and services
- ・Responding to inquiries about our products and services
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b) Improvement of our products and services
Including purposes such as:
- ・Conducting surveys regarding our products and services
- ・Creation of internal records in case of defects in our products or services
- ・Analysis of feedback on new products and services
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c) Delivery of advertisements regarding our products and services
Including purposes such as:
- ・Provision of information on campaigns, events, etc. related to our products and services
- ・Distribution of e-mail newsletters about our products and services
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d) Maintaining business operations by JNO
Including purposes such as:
- ・Fulfilling obligations or exercising rights stipulated in the contract
- ・Management of potential and existing customers
- ・Development of sales and product strategies based on purchase and service histories
- ・Maintaining information security on IT systems managed by JNO
- ・Responding in accordance with laws and regulations or directions from administrative authorities
- ・Implementing other purposes of use specified at the time of acquisition of personal information
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2) In case of personal information of business partners
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a) Purchasing products and services by business partners & conducting related correspondence
Including purposes such as:
- ・Setting up meetings with business partners regarding their products and services
- ・Processing internal approvals when purchasing products and services provided by business partners
- ・Handling tax that is paid on purchased products and services provided by business partners
- ・Coordination of delivery schedules for products and services provided by business partners
- ・Payment confirmation for products and services provided by business partners
- ・Responding to inquiries about products and services
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b) Maintaining business operations by JNO
Including purposes such as:
- ・Fulfilling obligations or exercising rights stipulated in the contract
- ・Management of existing and new business partners
- ・Sharing information related to our business operations, etc.
- ・Maintaining information security on IT systems managed by JNO
- ・Responding in accordance with laws and regulations or directions from administrative authorities
- ・Other purposes of use specified at the time of acquisition of personal information
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3) In case of personal information of our employees
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a) Personnel management
Including purposes such as:
- ・Calculation and payment of salaries, bonuses, retirement allowances, commuting expenses, business trip expenses, etc.
- ・Administrative tasks related to pension
- ・Administration of social insurance accounts, collection of insurance premiums, and administrative tasks related to withholding at source
- ・Administrative tasks related to personnel transfers, education/training implementation, health management, safety and hygiene
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b) Maintaining business operations by JNO
Including purposes such as:
- ・Maintaining information security on IT systems managed by JNO
- ・Responding in accordance with laws and regulations or directions from administrative authorities
- ・Other purposes of use specified at the time of acquisition of personal information
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5. Security Control Measures Concerning Personal Information
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1) Privacy Policy
This Privacy Policy has been established to ensure the proper handling of personal information and to provide a contact for questions and complaints.
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2) Disciplinary Rules for Handling Personal Information
We have established internal disciplinary rules that stipulate the obligations and handling methods of personal information at each stage of acquisition, use, storage, provision, deletion, disposal, etc., and make every effort to ensure that officers and employees comply with them.
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3) Organizational Safety Control Measures
We have appointed a person responsible for the handling of personal information (Personal Information Protection Manager) and have clearly defined the employees who can handle personal information and the scope of such handling. We have established a system for reporting to the Personal Information Protection Manager if a violation or potential violation of relevant laws and regulations or internal rules is detected, and we conduct periodic self-inspections and audits of the status of personal information handling by other departments. In addition, when the handling of personal information is outsourced, audits of the handling of personal information at the outsourced company are conducted as necessary.
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4) Personnel Safety Control Measures
We have established employment rules regarding the confidentiality of personal information and conduct periodic training for employees about the handling of personal information.
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5) Physical Safety Control Measures
We strictly control the access to areas where important information systems with personal information are managed, limit the rights to view such information, and strictly restrict the storage of such information on external devices. In addition, we take measures to prevent theft or loss of equipment, electronic media, and documents that handle personal information. In case of theft or loss, we take measures to prevent easy access to the personal information.
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6) Technical Safety Control Measures
We strictly control access to personal information and limit the number of employees and the scope of their handling of personal information. In addition, we take measures to prevent unauthorized access from outside and the use of unauthorized software on equipment that handles personal information.
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7) Understanding External Environments
If we need to process personal data in a foreign country for overseas concerts, etc., we will obtain prior consent from the persons concerned.
6. Joint Use of Personal Information
We will share the following personal data for joint use.
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1) Items of joint use:
- ・Name, date of birth, gender, age, address, telephone number, e-mail address
- ・Inquiry history
- ・Purchase history of our products and services
- ・History of participation in concerts, lessons, etc.
- ・Information if advertisement can be received
- ・Access history to websites operated by us
- 2) Joint users: DMG MORI Co., Ltd., NEXUS Co., Ltd., eplus inc.
- 3) Purpose of use of joint users: To carry out the purposes of use set forth in this policy
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4) Personal Information Protection Manager:
Japan National Orchestra Co., Ltd.
2-3-23, Shiomi, Koto-ku, Tokyo 135-0052, Japan
Kazunori Muramaki
7. Provision to Subcontractors
To the extent necessary to achieve the purposes of use stipulated in this policy, we may outsource all or part of the processing of acquired personal information to a subcontractor. In such cases, we will obligate the subcontractor by contract to appropriately manage the personal information to prevent it from being leaked or used for purposes other than those specified.
8. Disclosure and Provision to Third Parties
We will not disclose or provide personal data to third parties, except in the case of provision to subcontractors as described above, or in any of the following cases:
- 1) When we received the consent of the person in question
- 2) When disclosure or provision is required by law
- 3) When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the consent of the person in question
- 4) When it is necessary to cooperate with national or local governments in the performance of their official duties, and in which obtaining consent of the person in question may impede the performance of those duties
9. Use of other Information related to Personal Information
- 1) Regardless of whether the information falls under the definition of personal information, we acquire and analyze information such as the purchase date, history of purchased products and services and the browsing history of websites operated by us (incl. cookie information, information related to usage status such as access logs, information related to communication including device type, OS type, location, IP address, browser information, browser language, etc.). This information is used to improve the functionality of our websites and to advertise and promote products and services based on browsing and purchase histories.
- 2) To monitor the usage status, our website uses Google Analytics to collect access data. The data collected by Google Analytics is managed based on Google’s privacy policy. Please refer to the following websites of Google for detailed information, including the disable (opt-out) options: To disable Google Analytics, please download and install the "Google Analytics Opt-out Browser Add-on" from Google’s download page and activate the add-on in your browser settings. If you utilize the add-on, Google Analytics will also be disabled on other websites you visit. If you want to enable Google Analytics again, please deactivate the Opt-Out add-on in your browser settings.
10. About Disclosure, etc.
If you wish to request disclosure of your personal data held by us, the request for disclosure of your personal data, its correction, addition, or deletion of content, suspension of use, or elimination, and notification of the purpose of use is possible in accordance with the procedures prescribed by us. Please note, however, that we may not be able to comply with your request in the following cases:
- 1) When not all requirements for identification as specified by us are fulfilled.
- 2) When the personal data in question does not fall under the category of "retained personal data" as defined in the Personal Information Protection Act.
- 3) When the request falls under any of the exemptions from obligations under the Personal Information Protection Act.
11. Contact and Method of Disclosure, etc.
Any of the above-mentioned requests regarding personal data held by us or other inquiries regarding this policy must be send in written form by mail service to the address below. To prevent fraudulent requests by identity theft, etc., we will use reasonable methods to verify the identity of the person making the request, such as requesting the submission of identification documents at the time of the request. If these identification documents specified by us are complete and submitted, we will consider the identity of the person in question as proven and respond to the request. However, in the unlikely event that the request was made by a third party and not the person in question in the personal data and identification documents, we will not be liable for any damages incurred as a result of responding to such request unless such damage was caused by our intent or gross negligence. We kindly ask that you take proper care of your own personal information.